AirMagnet Support

NetAlly’s comprehensive support and maintenance program called AllyCare offers expanded coverage for all AirMagnet products. This program is designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment.

Benefits of the AllyCare program include:

  • Free software updates/upgrades (new features and product enhancements) when available.
  • Priority access to our world-class technical assistance center (TAC).
  • Our highly-trained technical experts are stationed around the globe, ready to answer your complex troubleshooting questions.
  • Hardware support, repair and replacement for AirMagnet products.
  • Free access to web-based training for certain AirMagnet products.
  • Support hours are 3 am ET – 8 pm ET M-F. Closed NetAlly holidays. Must meet AllyCare Terms & Conditions MAC Address reset annual maximums may apply.

To contact technical support, browse to the NetAlly Support page and navigate to the Technical Support & Repairs tab.